WideBand provides a Limited Equipment Warranty on all of its products. Gold Support Packages are also available. For more information, refer to the Warranty Card included with your product, the current WideBand Terms & Conditions of Sale, or the answers given below to frequently asked questions.
– How do I return my WideBand Product?
– How do I contact WideBand Customer Service?
– Do I need to send the box, manuals, disks and power adapter when returning to WideBand?
– Who is responsible for shipping?
– What is the turn-around time for WideBand to return a replacement product?
– How does WideBand determine whether my product is under warranty?
– What information should I have available when I call?
– What is the procedure for a refund?
– Is damage from a thunderstorm covered by the WideBand warranty?
– Once my unit is replaced, does the Warranty start all over?
How do I return my WideBand Product?
The first step to returning any product is to contact WideBand Customer Service at (888) 220-4020 and obtain a Return Merchandise Authorization (RMA) number. WideBand cannot accept any returned product without an RMA number on the outer package.
How do I contact WideBand Customer Service?
Contact WideBand Customer Service by calling (888) 220-4020 or by email at techsupport@wband.com.
Do I need to send the box, manuals, disks and power adapter when returning a product to WideBand?
Yes, please include everything that came with the product when you return it. When the product is shipped back to you, the accessories will be, also.
Who is responsible for shipping?
To WideBand:
The customer is responsible for shipping the defective unit to WideBand, including: brokerage, taxes, customs, and duties incurred.
From WideBand:
For products that are under warranty:
- Continental United States and Canada – WideBand will ship the replacement unit to you by a standard ground shipping method. If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card or a shipper’s account number for the expedited shipping charge.
- All Others – All other customers are responsible to pay the return shipping charge, including: brokerage, taxes, customs, and duties incurred. You will be asked to provide a credit card or a shipper’s account number for the return shipping charges.
For products that are not under warranty:
- The customer is responsible for shipping the unit to and from WideBand, including: brokerage, taxes, customs, and duties incurred. You will be asked to provide a credit card or a shipper’s account number for the return shipping charges.
What is the turn-around time for WideBand to return a replacement product?
Replacement or repaired equipment is normally shipped within 2-4 weeks after WideBand receives your defective product. If unexpected delays occur you will be contacted by a WideBand representative.
How does WideBand determine whether my product is under warranty?
If you have not registered your product, you will need to provide proof of purchase (a receipt, invoice, or packing slip).
What information should I have available when I call?
In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit), and whether the box has been opened or is manufacturer sealed.
What is the procedure for a refund?
Products sold by WideBand are subject to an industry standard restocking fee of 15%, if returned within 30 days of purchase. Products to be returned must be in like-new condition.
No damaged or incomplete product may be returned for refund. No returns will be accepted after 30 days. Product that has been in the Customer’s possession for more than 30 days is not considered to be in like-new condition, even if the Customer has never used it.
Is damage from a thunderstorm covered by the WideBand warranty?
WideBand’s product warranty does not cover accidents or disasters. This includes thunderstorms.
Once my unit is replaced, does the Warranty start all over?
No. The Warranty continues from the original date of purchase.